REFUND POLICY
Return & Refund Policy
At Aurum AZ, your satisfaction is important to us. If you are not completely happy with your purchase, we’re here to help.
Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must have all original tags attached
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The item must be returned in its original packaging
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Proof of purchase is required
Items returned after 7 days will not be accepted.
Non-Returnable Items
The following items cannot be returned:
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Final sale items
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Gift cards
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Items marked as non-returnable
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Intimate or hygiene-related products
Return Process
To start a return, please contact us at:
Include your order number and reason for return.
Once approved, we will provide return instructions.
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos as proof.
If you have any questions, feel free to contact our support team.
We are here to help.